This privacy policy forms part of uSwitchforBusiness.com's terms and conditions. Once you have provided your personal details on this website you will be deemed to have read and accepted this privacy policy.
uSwitchforBusiness.com is committed to protecting your privacy. We use the information that we collect about you to process your switch and to inform you about other services we provide.
The site is operated by uSwitch Limited; a company incorporated in England and Wales (registration number 03612689), the registered office of which is 111 Buckingham Palace Road, London SW1W 0SR ("uSwitchforBusiness.com"). uSwitchforBusiness.com complies with all applicable UK Data Protection legislation currently in force in relation to its treatment of personal information. This privacy statement sets out uSwitchforBusiness.com's policy in relation to how it uses any personal information collected from you through your use of this site.
What personal information do we collect?
In order to process a switch, we collect your name, address, email address and phone number ("Your Information") and may also collect payment details and other details to process the switch. Depending on your business, Your Information may include personal details as well as or instead of company details. These details allow uSwitchforBusiness.com and your new supplier to contact you about the switch and any other information which uSwitchforBusiness believes may interest you. If you abandon your switch, we may email you to give you the opportunity to compare again and/or to provide feedback on our switching process.
You can opt-out of receiving information from us whenever you input Your Information, or by sending an email to help@uswitch.com.
How do we use your personal information?
If you have requested to switch suppliers, we will use Your Information to process that switch. This will include passing Your Information to the new supplier. uSwitchforBusiness.com may disclose and use Your Information within its own organisation (including its representatives) for the purpose of internal business administration, analysis and marketing. uSwitchforBusiness.com may also disclose Your Information to third parties, for the purposes of completing any transaction you are undertaking with us, for providing any goods or services to you or for the purposes of associated administration or obtaining professional advice.
If you enter a contest or another promotion, we will use Your Information so that we can administer the contest and notify winners.
If you have requested to be kept informed of services that we offer, we will contact you via the contact details you have provided to us.
If during your visit to our business energy service, you elected to continue by accepting the terms of our Privacy Policy, we may pass Your Information onto one of our representatives. By indicating you have read and understood this Privacy Policy you are agreeing for us to pass Your Information to one of these representatives and for them to contact you by phone or email to discuss your requirements and provide business energy quotations. Without clicking 'continue' you will be unable to complete the business energy web form process. The representatives will only contact you in relation to this enquiry for a limited time after you have used our service. They will not use Your Information for any other purpose.
We monitor website traffic patterns and usage. Under the Data Protection Act 1998 we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
For the purposes above we may send Your Information internationally, including to countries outside the European Economic Area. Other countries offer differing levels of protection for personal information, not all of which will be as high as the levels of protection offered in the UK.
Accessing personal data
You can contact us to ask whether we are keeping personal data about you by sending an email to dataprotection@uswitch.com. Upon request, we will provide you with a readable copy of data which we hold about you. If you ask us to delete, correct or amend that personal data we will do so within a reasonable time.
If you have any queries relating to your personal data please contact us at:
Data Protection Officer
uSwitch
111 Buckingham Palace Road
London
SW1W 0SR
Your consent
By disclosing Your Information to uSwitchforBusiness.com, you consent to the collection, storage and processing of Your Information in the manner set out in this privacy policy.
Use of cookies and third-party advertising technology
1. We use third-party advertising technology to serve ads when you visit our website and sites upon which we advertise. This technology uses information about your visits to this website and the sites upon which we advertise, to serve our ads to you. In the course of serving our advertisements to you, a unique third-party cookie may be placed or recognized on your browser. A cookie is a text file which is stored on your computer and is sent by a web server to a web browser, which enables the server to collect information back from the browser. In addition, we use Web beacons, provided by our third-party ad server, to help manage and optimize our online advertising. These Web beacons enable our ad server, on our behalf or on behalf of our agent, to recognize a browser's cookie when a browser visits this site, and to learn which banner ads bring users to our website. Our third-party ad server is performing its functions on our behalf or on behalf of our agent, and we may, directly or indirectly, instruct such ad server to enable other service providers to receive information about our site related to our online advertising. To learn more about our third-party ad-serving partner, cookies, and how to "opt-out" please click here.
2. uSwitchforBusiness.com collects information about your preferences in relation to this site by analysing site traffic, which includes the use of cookies. This enables us to identify if you have visited uSwitchforBusiness.com before.
We use cookies to help us analyse traffic on our site and customer behaviour. Cookies may also be used by our partners to understand marketing and traffic patterns. During the course of any visit to uSwitchforBusiness.com, the pages you see, along with a cookie, are downloaded to your computer. Any information that is supplied by cookies can help us to provide you with a better service and assists us in analysing the profile of our visitors.
Most web browsers automatically accept cookies, but normally you can alter your browser settings to prevent automatic acceptance, if you prefer. If you opt not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.
We do not store passwords or any other information about a visitor in a cookie that could identify them, their location, their preferences or their financial activity.
3. How to find and control your cookies
If you're using Internet Explorer 6.0 or 7.0:
1. Choose Tools, then
2. Internet Options
3. Click the Privacy tab
4. Click on the 'Advanced' button
5. Check the 'Override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate.
If you're using Mozilla Firefox:
1. Choose Tools, then
2. Options...
3. Privacy
4. Cookies
5. Set your options as required
If you're using Opera 8+:
1. Choose Tools, then
2. Preferences
3. Advanced
4. Select Cookies
5. Select your settings using the available options
If you're using Safari:
1. Choose Safari, then
2. Preferences
3. Security
4. Select options by Accept Cookies as required.
4. How do you know which of the sites you've visited use cookies?
If you're using Internet Explorer:
1. Choose Tools, then
2. Internet Options
3. Click the General tab
4. Click Settings
5. View Files.
If you're using Mozilla Firefox:
1. Choose Tools, then
2. Options...
3. Privacy
4. Cookies
5. Click the Show Cookies button.
If you're using Opera 8+:
1. Choose Tools, then
2. Advanced
3. Click Cookies.
If you're using Safari:
1. Choose Safari, then
2. Preferences
3. Security
4. Click Show Cookies button.
5. How to see your cookie code
Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.