uSwitchforBusiness is signed up to the TPI Code of Practice
uSwitchforBusiness has signed up to the Third Party Intermediary (TPI) Code of Practice for microbusinesses.
The Code means that we have promised to stick to a set of guidelines designed to ensure that you get a high quality service that you can rely on.
11 key points from the Code of Practice
- Staff - we will run background checks on our staff and make sure that they have regular training and regular assessments. They will also identify themselves and who they work for when you speak to them.
- Clarity - we will be ‘honest, accurate and clear’, whether that’s in our sales material, on the phone or face-to-face.
- No pressure - we won’t use any high-pressure sales techniques or push you into making a decision.
- Annual estimates - before you sign a contract, we’ll give you an annual estimate if you ask for one, and this will be based on up-to-date prices and we’ll explain how it was calculated and the main terms of the contract.
- Our contracts with you - our contracts with you will be clear, easy to understand, transparent and we’ll let the Code managers audit them.
- Your contracts with energy suppliers - before you sign a contract with an energy supplier, we’ll make sure you understand what you’re signing and the implications it has. If you’re agreeing to a contract over the phone, we’ll read the full contract to you.
- Letters of Authority - so that we can act on your behalf in our negotiations with energy suppliers, we will get you to sign a Letter of Authority. This Letter of Authority will make it very clear what we are getting your permission to do.
- Rejections - if the supplier you want to switch to rejects your application for any reason, we’ll let you know right away.
- Your privacy - we adhere to the Data Protection Act and we’ll screen our customer data to make sure that they’re in line with the marketing consent lists like the Telephone Preference Service.
- Complaints - we have a simple and effective system for handling complaints.
- Audits - we’ll be audited to make sure we’re sticking to the Code at least once a year. If we don’t stick to the Code we can be fined or suspended from selling certain tariffs.
We apply all aspects of the Third Party Intermediary Code of Practice to any energy contract which is implemented via our business, regardless of which supplier is chosen, as we believe it is important to maintain the high standards set by the TPI Code of Practice. However the Third Party Intermediary Code of Practise Code Manager currently only has formal powers to sanction signatories of the TPI Code of Practice following a breach in relation to a contract with E.ON.
More information you can read the Code in full here http://www.tpicodeofpractice.co.uk/